You can find the support tab everywhere in the bottom left corner of our platform. Below are our best practices for using support for you and your students.
- A copy of student code is emailed to you and us
- We only ever respond to you
- For common errors we assume that you don't need help from us. Email us if you do.
- Before students submit a ticket:
- Response Times
- 1 hour or less during the school day
- 24 hours or less outside of the school day