Troubleshooting student login for distance learning can be challenging without seeing the student’s computer. Here are some common issues and how to resolve them.
Student reports error:
“There was an error submitting your form please check when your connection is better."Have student try:
- Reload the page or close the tab and then log into Codesters again
- If reload doesn’t work, make sure that cookies are enabled
- Try another browserStudent reports general error:
” Codesters won’t work”Ask clarifying questions:
- What doesn’t work?
- Is there an error and if so, what is it?
- Do other sites work?
- Has Codesters worked at home before?
- Can you reach www.codesters.com? Make sure that there isn’t any added at the end of the URL.
- Are you logged in?
- Are you working in an activity? Are you getting an activity error? (i.e. not able to get the green checkmark)
- Ask for a screen shot
- Have student share screen if you have that option