The support tab is always available in the bottom left corner of the Codesters Platform. Teachers and students can submit support requests so it is important to educate students on what it means to ask for support.
Codesters Support Highlights:
Support requests submitted from students will be emailed to our support team and to the teacher.
Support emails contain:
Student’s Name and email
Information on the class, module, lesson, and activity
Student’s code and the answer key side by side
A link to the student’s code so that you can run the code
The error that occurred
If a request is based on an activity that is part of a lesson, we assume that the teacher will be able to address the issue. If not, the teacher should email us at (firstname.lastname@example.org) for help.
Remind Students that what they type in the support request will be going to you and to us!
Provide a framework to students for working though coding issues:
Use reset to start the activity over and pay closer attention to the directions.
Ask another student for help
Ask the teacher for help
Submit a support ticket